You may be eligible for a return within 10 days of your purchase date (or delivery date for shipped online orders) if you have a receipt. This 10-day period includes weekends and holidays.

Please review the following terms and conditions:

All refunds are contingent on non-negotiable inspection and evaluation. Only products that pass evaluation are eligible for refunds. Epic eRides will not issue any refund credits until it is in possession of returned products. Epic eRides cannot be held liable for the loss of or damages of products during a customer’s return shipping.

Please note we do not offer returns on opened eBikes, eScooters, or eUnicycles with an odometer reading above 20km (12.5 mi). Products that have been involved in accidents, abused, neglected, tampered with, or feature non-OEM modifications are also ineligible for returns.

We do not offer returns on any items that were financed.

Depending on the conditions of products upon receipt, an additional service charge may be withheld from the total refund amount to cover potential repairs and/or part replacements. Epic eRides will provide an inspection summary for returns subjected to additional service charges. The value of any missing products will also be withheld from the total refund amount at their full retail price.

To initiate a return of any kind, you must contact our support team via e-mail: boca@epicerides.com

You, the customer are:

• Solely responsible for organizing shipping, plus any shipping and handling charges
• Will be charged a 20% restocking fee, which will be withheld from the total refund amount
• Solely responsible for returning the item in its original packaging and condition to Epic eRides.

If the original packaging has been disposed of, it is the customer’s sole responsibility to source the proper box and packaging material. The box must be of the same or very similar to the dimensions of the original packaging. Failure to secure suitable boxing and packaging materials may result in additional charges held from the total refund amount.

Please scroll to the bottom of this page to view our return address information.

Epic eRides allows you to return your purchased online orders for a period of 10 days from the date of delivery that is marked in our records. Online orders typically are processed and added to our shipping queue within 48 hours after order confirmation.

If a product you ordered is unavailable, you will be refunded for it in full or asked to select a substitute product before the order is shipped.

Unshipped cancelled orders are subject to a refund, less a 3% administration fee which will be withheld from the total refund amount. Unshipped orders can be revised for a different product with approval from a member of our support team.

Orders cancelled after they have been shipped are subject to the normal Return Policy outlined above. The customer is responsible for the return shipping cost. Once you have accepted the delivery, contact Epic eRides to obtain a return approval and ship the item back to the correct address. If delivery of a product is refused or missed by the customer, you will be refunded the purchase price
excluding the original shipping cost, return shipping costs, plus the standard 20% restocking fee.