Epic eRides warrants that all new electric bicycles, scooters, dirt bikes, unicycles and main components therein sold by Epic eRides are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship. For products purchased as of May 1, 2024, the warranty period is (12) months from the date of original purchase for bicycles, dirt bikes, premium model scooters, and unicycles; and (6) months for entry level X-series scooters; and (3) months for demo products.

For products purchased before May 1, 2024, the warranty period is (12) months from the date of original purchase for bicycles and dirt bikes, (6) months for scooters and unicycles (3) months for demo products.

This warranty pertains to any of the essential electronic and mechanical components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instructions manual. Essential components include the frame, electric motor, battery, display console, cable trees, and controller.

If a defective part is found during the warranty period and the customer notifies Epic eRides immediately, the seller will replace the part based on their sole discretion. Cost of repair and/or labour is not included. This warranty will be void if any repair or change is performed by any third party aside from an authorized dealer or service centre.

It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product, and its accessories. The seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Epic eRides is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of abuse or negligence, environmental or weather conditions, accidents, theft, non-OEM upgrades, or improper maintenance. If a battery hasn’t been stored correctly during the winter months or dormant periods, any warranty claim on it will be invalidated. Click here to discover more about proper winter storage and care for batteries.

As mentioned above, this warranty does not apply to the tires, spokes, brakes, rims, brake pads, grips, and all other consummable components of the product.

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For any further details or inquires please contact us at:

Tel: 561-221-0888
boca@epicerides.com